What is artificial intelligence? (in plain language)
Artificial intelligence (AI) is software technology capable of doing work that usually requires human intelligence: understanding text, answering questions, recognizing images, making decisions and planning tasks.
In 2026, "artificial intelligence" most often means large language models (LLMs) — GPT (OpenAI), Claude (Anthropic), Gemini (Google). They understand free-form text, respond naturally and can work with external systems. Where an old bot only replied when a button was pressed, artificial intelligence now understands a customer's free question — "hi, I need a gift for my daughter, what do you have up to 200 thousand?" — and finds a matching product in the catalog.
An important point: artificial intelligence is not magic, it is a tool. It delivers real value only when it is filled with your data (prices, catalog, rules) and connected to your systems (CRM, 1C, Telegram). So the key question is not "install AI" but "which process are we solving with artificial intelligence."
Another common question — are artificial intelligence and AI the same thing? Yes, they are two names for one concept: "artificial intelligence" is the full term, "AI" is the English abbreviation. In Uzbekistan both are used.